The terms and conditions stated below govern the use of the Elvove website. You may access this agreement at the bottom part of any page of the site.

 Purchasing   

Elvove puts a heavy emphasis on our clients’ satisfaction and convenience. The booking appointments you make on our website are quick, convenient, and secure. The payment types that we accept are bank deposits and credit card payments.

Information you enter can be encrypted using innovative security mechanisms to ensure the protection of your personal information. The card information collected is solely used for transactional purposes for our website and services.

 Pricing   

All the prices that we quote are in Australian dollars (AUD) and these are already inclusive of a 10% goods and services tax (GST).

Our pricing depends on the quotes we have given for the type of service/s you need. We do not offer flat rates for our services and the quotes we offer can vary depending on the needs and condition/s of your home, office, and/or private property.

Bookings made on the same day have no extra costs. However, the availability of our cleaning professional/s on a short notice is not always guaranteed. Any add-on services or requests will require additional costs. We reserve the right to change the prices of our services at any given time.

 Cancellation Policy 

We allocate our resources in a timely manner to ensure the efficiency of our operations. Any confirmed booking appointment with us is considered final. If any of our services are cancelled within 24 hours, a $50 cancellation fee will be incurred. If we are not informed ahead of time about the cancellation of a confirmed appointment, a cancellation fee equivalent to 50% of the whole amount of the service will be charged.

 Rescheduling Appointments 

Should you wish to reschedule your booking, kindly advise us at least 24 hours before your booked appointment. Rescheduling of any booked cleaning service at least 24 hours before your booked appointment will incur no charge.

 100% Customer Satisfaction Guarantee   

Once your booked cleaning services are completed, the only time that we will not charge any extra fees is when fixing, repairing, or redoing services that did not initially meet your expectations.

Feel free to reach out to us if we have anything amiss after delivering our cleaning services. We are more than willing to make it up to you for free.

 Responsible Use of Our Website and Other Platforms   

You have the right to explore the features and pages of the Elvove website. To ensure that your personal information is only accessible by you, we strongly recommend using our site for your personal use and without sharing with others, such as login details to customer portal.

You are prohibited from downloading, modifying, and sharing any material from our website for commercial purposes. Apart from connecting to our website server using your web browser, you should not attempt connecting to our servers using administrator passwords or pretending to be a website administrator.

Any kind of disruption, modification, or interference that you do during the use of our website and any of its associated apps or servers will be considered a cyber security attack. To avoid getting sanctioned or penalised for any cybercriminal acts, you must agree to not altering or tampering any piece of information or material on or associated with the website and other platforms that Elvove uses.

 Copyright   

Elvove may use registered trademarks for its website, services, and social media platforms. Any material or information you can find on the website and other platforms of Elvove are protected by intellectual property rights.

Any unauthorised reproduction or use of the contents on the platforms associated with Elvove that is executed with no written consent from the company is strictly prohibited.

 Responsible Use of Content   

The main purpose of the content of our website is to provide information about our company, our services, and about cleaning in general. We do our best to update the content on our website to make the information is complete, reliable, and accurate. However, we will not be able to guarantee that the information is complete, reliable, and accurate by the time you access it.

You are held responsible in the actions you take to assess or use the content you access on our site. No content on the Elvove website should be taken as a constituting professional advice. Any circumstance that is outside the range of our services should be consulted with another professional entity or cleaning contractor.  

 Disclaimer   

Our website contains general information about Elvove and the services we offer. We reserve the right to change or modify the content of our website at any given time.

Using our website means that you agree to its use at your own risk. Elvove shall not be held liable to third parties or anyone that allegedly encountered punitive or consequential damages (such as computer or mobile viruses) as a result of accessing the website.

 Intellectual Property   

We reserve the right to the intellectual property on this website, which includes but is not limited to the text, design, layout, graphics and copyright works.

 Third Party Websites   

Our website may contain URLs or links that may redirect or refer to the content published on third party websites. These websites are not within our jurisdiction and control, and the URLs that lead to these sites are only provided for your convenience. We are not required to check, agree, and approve any changes made to the content of these third party websites.

 Governing Law The terms of trade stipulated on our Terms and Conditions are governed by the laws of Australia.